Partner Portal Release 2.5
  • https://mspnocsupport.com   |   3rd May, 2012

    NetEnrich is excited to announce the completion of the rollout of version 2.5 of our Partner Portal. This portal release is complemented by NetEnrich Service Gateway 1.3.7. The Service Gateways will be updated to version 1.3.7 over the next fortnight. The following is a review of the portal enhancements that you will experience after the upgrades are deployed across all managed environments and the Partner Portal.

    1. Changes to the Device details page

    The device home page or the Device details tab in the Infrastructure tab of the portal, now provides additional information for a Windows endpoint. It details the Antivirus state, Microsoft Patch state and the current uptime of the device. It lists the last date of AV updates on the device as well as the last patched date (Microsoft patching), pending patches and the current uptime on the managed endpoint.

    2. Changes to the Windows Services Tab

    The Windows Services tab on a Windows endpoint in the portal will display the current status of each Windows service (green for services in the started state and provide the ability to start / stop a service from the portal, without logging into the device.

    3. Changes to the Service Desk >> Tickets List tab

    The user can now search for tickets using the Ticket Id or a text string contained in the subject line. He can also filter for tickets on a particular device name.

    4. Reports

    Beta version of two new reports is available in this release.

    Preventive Maintenance Tasks Report
    Beta version of a new report called Preventive Maintenance Task Details Report in the portal.The report enables Re-seller to review the current configuration and status details of the preventive maintenance tasks all the endpoints under management, across all managed client environments.The report displays the current status of the Antivirus & Patch Management tasks scheduled and executed on the managed devices for each of your clients. It also attempts to identify the root cause for failure of scheduled preventive management tasks that may contribute to a failure of the task. For example, a preventive task cannot be executed if N-Care (on the device) is offline or not installed, or if the task is not scheduled to trigger at regular intervals etc. The report also helps identify devices that have not reported to the portal in a while or if the N-Care installed on the device is a vintage release and enables you to request the NOC to make necessary changes to rectify any omissions. Click to view more details on PM Task Details Report.

    SP SLA Consolidated Report
    A beta version of the SLA Consolidated Report in the Reports page of the portal is included in this release. It contains two sections.

    • A Summary section that details the SLA performance metrics (notification and resolution time frame) for managed service package based incident management across one or more of your clients.
    • It also contains a Detailed section (per client) that lists all the tickets or incidents covered in that selected period and the performance details for each incident. Drill-down views of ticket timeline progress and alert details are also available in the portal hosted HTML version of the report. Click to view more details on SP SLA Consolidated Report.

    Best regards ,

    Product Management Team

    About NetEnrich:

    NetEnrich offers infrastructure, enterprise, cloud and data center IT managed and professional services to the IT channel for a better way to grow an IT services business. The company’s innovative remote and comprehensive suite of IT services (IT-as-a-Service) gives solution providers and MSPs instant access to expert, certified IT engineers, proven ITIL processes and an ISO27001 certified, network operating center (NOC) at a much lower cost than full-time resources. Partners purchase NetEnrich IT-as-a-service on a monthly or hourly basis to enhance or augment their IT capabilities; some choose to resell NetEnrich directly to their end customers. Visit us at www.netenrich.com, on Twitter@NetEnrich or call us at 408-436-5900.

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